Training Services
SIA Compliant Course
Conflict Management
Who is the programme designed for?
The programme has been designed for anyone whose role takes them into (potential) conflict situations. It can be delivered as a stand alone course.
It also meets the SIA requirements for Security Guards and Door Supervisors. The package is appropriate for people who require a Conflict Management qualification as part of their SIA licence to practice.
What does the programme cover (8 modules)?
- Recognising and Avoiding Conflict
- Self Awareness
- Customer Care
- Communication
- Reducing Conflict
- High Risk Conflict
- Problem Solving
- Learning from Conflict
What are the benefits?
A cost effective programme giving delegates invaluable knowledge relating to the purpose and principles of Conflict management, helping delegates understand the risks involved with conflict and assess ways of dealing with those risks.
Duration
- Stand Alone- 4 hours
- Security Guards - 8 hours
- Door Supervision - 16 hours
Method of Assessment
- The programme is assessed by means of a multiple choice examination.
- The examination has 35 multiple choice items and lasts for 60 minutes.
- To pass, delegates must answer 28 questions correctly.
- At least one question from each module must be answered correctly.
Contact
Please contact Barton Security for further information on where to take the training and, or examination.